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Handling Donation Refunds: What Projects Need to Know

How Open Source Collective handles refunds

PreviousManaging Project FundsNextI Was Expecting Money, Where Is It?

Last updated 1 month ago

Open Source Collective (OSC) generally does not provide refunds on contributions made to your projects —

OSC has seen an increase in refund requests from businesses claiming they donated in lieu of a marketing opportunity with the project. To precent misuse and ensure clarify, OSC no longer issues refunds based on claims of non-delivery of goods or services.

We ask all hosted member projects to add the following disclaimer to their page (along with any website containing an OSC Donation widget):

This is a donation. No goods or services are expected in return. Any requests for refunds for those purposes will be rejected.

Handling Special Cases

With that being said, while refunds are not guaranteed, if an issue arises, donors and project admins may submit a refund request to OSC. Each request will be reviewed on a case-by-case basis and approval is at OSC's discretion.

learn more about that here.