> For the complete documentation index, see [llms.txt](https://docs.oscollective.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.oscollective.org/for-hosted-member-projects/managing-project-funds/handling-donation-refunds-what-projects-need-to-know.md).

# Handling Donation Refunds: What Projects Need to Know

Open Source Collective (OSC) generally does not provide refunds on contributions made to your projects — [learn more about that here. ](/for-donors-companies-organizations-and-individuals/refund-requests.md)

OSC has seen an increase in refund requests from businesses claiming they donated in lieu of a marketing opportunity with the project. To prevent misuse and ensure clarity, OSC no longer issues refunds based on claims of non-delivery of goods or services. 

We ask all hosted member projects to add the following disclaimer to their page (along with any website containing an OSC Donation widget): 

> This is a donation. No goods or services are expected in return. Any requests for refunds for those purposes will be rejected.

***

## Handling Special Cases

That said, while refunds are not guaranteed, donors and project admins may submit a refund request to OSC if an issue arises. Each request will be reviewed on a case-by-case basis, and approval is at OSC's discretion.


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