# Handling Donation Refunds: What Projects Need to Know Open Source Collective (OSC) generally does not provide refunds on contributions made to your projects — [learn more about that here. ](/for-donors-companies-organizations-and-individuals/refund-requests.md) OSC has seen an increase in refund requests from businesses claiming they donated in lieu of a marketing opportunity with the project. To precent misuse and ensure clarify, OSC no longer issues refunds based on claims of non-delivery of goods or services. We ask all hosted member projects to add the following disclaimer to their page (along with any website containing an OSC Donation widget): > This is a donation. No goods or services are expected in return. Any requests for refunds for those purposes will be rejected. *** ## Handling Special Cases With that being said, while refunds are not guaranteed, if an issue arises, donors and project admins may submit a refund request to OSC. Each request will be reviewed on a case-by-case basis and approval is at OSC's discretion. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.oscollective.org/for-hosted-member-projects/managing-project-funds/handling-donation-refunds-what-projects-need-to-know.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.