# I Was Expecting Money, Where Is It?

Sometimes Open Source Collective (OSC) receives funds for which the intended recipient cannot be identified. When this happens, the funds will be placed in a Holding Account for Unknown Funds until we determine where it belongs. This often happens when:

* bank transfers are missing a reference number, invoice number, or a project name
* a GitHub Sponsors payout is sent to an open source project that OSC does not fiscally host

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## How to Claim Unassigned Funds

1. How OSC handles unassigned funds

* OSC reviews pending transactions on the Open Collective platform to find a possible match
* If still unclear, we contact the sending bank to request more information
* If the funds remain unidentified, they are placed in a Holding Account until they're claimed by the appropriate project

2. Checking for Missing Funds

If you sent a donation but don't see it reflected on the project's Open Collective balance:

* check the [OSC Holding Account](https://opencollective.com/osc-holding) to see if a transaction matches the expected amount
  * if you find a match, contact us at <hello@oscollective.org> with the following details:
    * name and email of the person who made the payment
    * date of transfer
    * last few digits of the bank account number that sent the funds
* Once verified, OSC will move the funds from the Holding Account to the correct project.

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## If We Received a GitHub Sponsors Payout for You

If OSC received a GitHub Sponsors payout on your behalf, please contact us at <hello@oscollective.org> and provide:

* your GitHub profile link

We might need to follow up with a few more questions, but once resolved, we will send an expense request via the Open Collective platform to transfer the funds to your bank account or PayPal account.