I Was Expecting Money, Where Is It?

What is the OSC Holding account and how do I claim unclaimed funds?

Sometimes Open Source Collective (OSC) receives funds for which the intended recipient cannot be identified. When this happens, the funds will be placed in a Holding Account for Unknown Funds until we determine where it belongs. This often happens when:

  • bank transfers are missing a reference number, invoice number, or a project name

  • a GitHub Sponsors payout is sent to an open source project that OSC does not fiscally host


How to Claim Unassigned Funds

  1. How OSC handles unassigned funds

  • OSC reviews pending transactions on the Open Collective platform to find a possible match

  • If still unclear, we contact the sending bank to request more information

  • If the funds remain unidentified, they are placed in a Holding Account until they're claimed by the appropriate project

  1. Checking for Missing Funds

If you sent a donation but don't see it reflected on the project's Open Collective balance:

  • check the OSC Holding Account to see if a transaction matches the expected amount

    • if you find a match, contact us at [email protected] with the following details:

      • name and email of the person who made the payment

      • date of transfer

      • last few digits of the bank account number that sent the funds

  • Once verified, OSC will move the funds from the Holding Account to the correct project.


If We Received a GitHub Sponsors Payout for You

If OSC received a GitHub Sponsors payout on your behalf, please contact us at [email protected] and provide:

  • your GitHub profile link

We might need to follow up with a few more questions, but once resolved, we will send an expense request via the Open Collective platform to transfer the funds to your bank account or PayPal account.

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