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  • How to Claim Unassigned Funds
  • If We Received a GitHub Sponsors Payout for You
  1. for hosted member projects
  2. Managing Project Funds

I Was Expecting Money, Where Is It?

What is the OSC Holding account and how do I claim unclaimed funds?

PreviousHandling Donation Refunds: What Projects Need to KnowNextReviewing Expenses as an Admin

Last updated 2 months ago

Sometimes Open Source Collective (OSC) receives funds for which the intended recipient cannot be identified. When this happens, the funds will be placed in a Holding Account for Unknown Funds until we determine where it belongs. This often happens when:

  • bank transfers are missing a reference number, invoice number, or a project name

  • a GitHub Sponsors payout is sent to an open source project that OSC does not fiscally host

How to Claim Unassigned Funds

  1. How OSC handles unassigned funds

  • OSC reviews pending transactions on the Open Collective platform to find a possible match

  • If still unclear, we contact the sending bank to request more information

  • If the funds remain unidentified, they are placed in a Holding Account until they're claimed by the appropriate project

  1. Checking for Missing Funds

If you sent a donation but don't see it reflected on the project's Open Collective balance:

  • check the to see if a transaction matches the expected amount

    • if you find a match, contact us at hello@oscollective.org with the following details:

      • name and email of the person who made the payment

      • date of transfer

      • last few digits of the bank account number that sent the funds

  • Once verified, OSC will move the funds from the Holding Account to the correct project.

If We Received a GitHub Sponsors Payout for You

If OSC received a GitHub Sponsors payout on your behalf, please contact us at hello@oscollective.org and provide:

  • your GitHub profile link

We might need to follow up with a few more questions, but once resolved, we will send an expense request via the Open Collective platform to transfer the funds to your bank account or PayPal account.

OSC Holding Account