I Was Expecting Money, Where Is It?
What is the OSC Holding account and how do I claim unclaimed funds?
Sometimes Open Source Collective (OSC) receives funds for which the intended recipient cannot be identified. When this happens, the funds will be placed in a Holding Account for Unknown Funds until we determine where it belongs. This often happens when:
bank transfers are missing a reference number, invoice number, or a project name
a GitHub Sponsors payout is sent to an open source project that OSC does not fiscally host
How to Claim Unassigned Funds
How OSC handles unassigned funds
OSC reviews pending transactions on the Open Collective platform to find a possible match
If still unclear, we contact the sending bank to request more information
If the funds remain unidentified, they are placed in a Holding Account until they're claimed by the appropriate project
Checking for Missing Funds
If you sent a donation but don't see it reflected on the project's Open Collective balance:
check the OSC Holding Account to see if a transaction matches the expected amount
if you find a match, contact us at [email protected] with the following details:
name and email of the person who made the payment
date of transfer
last few digits of the bank account number that sent the funds
Once verified, OSC will move the funds from the Holding Account to the correct project.
If We Received a GitHub Sponsors Payout for You
If OSC received a GitHub Sponsors payout on your behalf, please contact us at [email protected] and provide:
your GitHub profile link
We might need to follow up with a few more questions, but once resolved, we will send an expense request via the Open Collective platform to transfer the funds to your bank account or PayPal account.
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